Privacy policy

What we collect

• Account data: name, email address, password hash, company and facility details you enter during onboarding.
• Capacity listings: GPU models, counts, locations and the prices they are listed at.
• Machine details: for each machine you add, its public IP address or host name, SSH port and SSH user, the machine's SSH host key fingerprint, and the results of the automated machine test.
• Payout details: wallet addresses or bank details you provide for payouts.
• Waitlist data: email address and the GPU interest you submit.
• Technical data: IP address, browser user agent and session identifiers, used for security and rate limiting.

Machine access

To test and set up a machine, you add the Rackloom public access key to it. We use the machine details above to connect, check the hardware and software, and set the machine up.

We never store your passwords or private keys. Only you add our public key to your machine.

How we use it

To operate the supplier console, test, review, set up and publish machines and listings, calculate and pay idle pay and rental income, send transactional emails (verification, password resets, review decisions, statements) and protect the Service from abuse. We do not sell personal data.

Third-party infrastructure partners

The Service is hosted on third-party cloud infrastructure and uses third-party email delivery and payment processors as subprocessors. Data may be processed in India, the European Union and the United States.

Retention

Account and listing data is retained while your account is active and for as long as required for tax and accounting purposes. You can request deletion by emailing support@rackloom.in.

Your rights

You may request access, correction or deletion of your personal data, and object to processing, by contacting support@rackloom.in.

Cookies

We use one strictly necessary cookie (rl_session) to keep you signed in. No advertising or cross-site tracking cookies are set.